Privacy Policy
How Supplier Synergy handles information provided through our website.
This draft reflects the subjects addressed by the previous website policy. It requires a check against the rebuilt site’s actual data collection, suppliers, analytics, cookies and enquiry handling before publication.
Personal information we collect
When you visit the Supplier Synergy website, information may be collected automatically about your device, including your browser, IP address, time zone, cookies, pages viewed, referral sources and interactions with the site. This is described in the existing policy as “Device Information”. You may also provide information such as your name, organisation, address, email and telephone number when completing forms or communicating with us.
Why do we process your data?
The existing policy states that information is used to maintain the website, identify misuse and understand website usage. Where you contact us, personal information can be needed so we can respond to your enquiry. You can browse without voluntarily identifying yourself, although certain functions, such as contacting us through a form, require the relevant details.
Your rights
The existing policy lists the rights to be informed, access, rectification, erasure, restriction of processing, portability and objection, together with rights concerning automated decision-making and profiling. You may contact Supplier Synergy about your personal information and applicable rights.
Links to other websites
Our website may link to third-party websites that Supplier Synergy does not own or control. Their privacy practices may differ from ours, so please review the relevant privacy notices when visiting them.
Information security
We take reasonable administrative, technical and physical steps to protect personal information against unauthorised access, use, modification or disclosure. No transmission of information over the internet or wireless networks can be guaranteed to be completely secure.
Legal disclosure
We may disclose information where required or permitted by law, including in connection with legal proceedings, the protection of rights or safety, investigations of fraud or requests from public authorities.
Enquiries and supplier introductions
When you contact Supplier Synergy, we may receive your name, business name, work email address, telephone number and details of the services you need. We use that information to respond, understand your requirements and, where appropriate, discuss introductions to suitable third-party IT suppliers. Relevant enquiry details may need to be shared with potential suppliers so they can assess and quote for the requested services. The arrangements for deciding which providers receive information, and when, must be confirmed before this policy is published.
Leased-line quotation service
The planned leased-line comparison tool requests contact details, business postcode, connection type, bearer capacity, bandwidth and contract term. The saved tool configuration sends this information to an external quotation endpoint to request indicative supplier results. Results are not guaranteed final quotations and require address-level validation. The external service operator, storage, onward supplier disclosures and any international transfers must be verified and disclosed accurately before enabling real customer submissions.
Lawful bases for using information
The lawful basis depends on what we are doing with your information. Responding to a business enquiry and assessing suitable suppliers may rely on legitimate interests, where a documented assessment shows that use is necessary and does not override individuals’ rights. Processing requested steps before entering a contract may instead rely on the contractual-steps basis where applicable. Compliance with legal obligations may require certain records. Any optional marketing that requires consent will only use that basis where valid consent has been obtained. These bases must be confirmed against the actual processing activities and recorded before publication.
Who may receive personal information
Depending on the enquiry, recipients may include hosting and website service providers, email and communications services, suppliers considered for an introduction and an external quotation-service operator. We should share only the information reasonably necessary for each purpose. The actual processors, supplier access arrangements, data-processing agreements and any overseas transfers remain subject to verification.
How long information is kept
Personal information should be retained only for as long as reasonably necessary for its purpose, including responding to requests, managing supplier introductions, complying with applicable obligations and handling disputes. The actual enquiry, quotation, analytics and backup retention schedules must be documented before publication. Records should then be securely deleted or anonymised when no longer needed, subject to lawful exceptions.
Cookies, analytics and website services
The website may use strictly necessary technologies to operate and protect its features. Any optional analytics, advertising cookies or similar technologies must be accurately inventoried and handled using appropriate notices and consent choices. The specific tools in operation and whether an effective preference control is configured still need checking.
Your rights and complaints
Depending on the circumstances and lawful basis, you may have rights to access and correct personal information, request erasure, restrict processing, obtain portable information, object to certain uses and withdraw consent where processing is based on consent. You can contact us using the details below. You may also complain to the Information Commissioner’s Office at ico.org.uk.
Contact information
For enquiries about this privacy policy or your personal information, contact ian@suppliersynergy.co.uk.