Choosing an IT Support Supplier: How IT Managers Can Save Time
IT Managers and IT Directors rarely have a problem finding IT suppliers. The problem is the time it takes to speak to them all, qualify them, sit through discovery calls and then justify the choice to the business. Supplier Synergy exists to take that noise away. We help you choose the right IT support supplier, aligned to your commercial goals, so you can get on with running IT.
Why choosing an IT support supplier takes too long
Most UK businesses now have multiple IT needs at the same time: support, telephony, connectivity, cyber, maybe a bit of cabling. Every supplier wants an hour. Some want three. That pulls you away from projects and users.
Typical problems IT Managers tell us about:
Too many supplier calls and follow ups
Hard to tell which supplier actually fits the business, not just the technology
Pricing that is hard to compare like for like
Sales people promising SLAs that operations cannot deliver
Pressure from the business to get it sorted quickly
Supplier Synergy sits in the middle. We speak the same language as you, and we filter suppliers before they get to you.
What Supplier Synergy actually does
We act as an independent consultant between you and potential IT suppliers. You tell us the outcome you need. We match you with the right supplier or shortlist. You stay in control.
What that means in practice:
We gather your requirements in plain English, not a 20 page tender
We speak to suppliers on your behalf
We remove the ones that are not a commercial fit
We present options in a way you can take to the Managing Director or Finance
We reduce the number of calls you have to take
You still approve the supplier. You just do it in less time.
The benefits for IT Managers
1. Time back
Fewer supplier conversations, fewer sales follow ups, fewer proposal rewrites.
2. Commercial alignment
We have 30+ years in IT services and 20+ years in business. We understand growth, margins and board expectations. So we do not present you with suppliers that cannot support that.
3. Independence
We are not an MSP trying to sell you a fixed support package. Our role is to help you find the supplier that fits your business.
4. Less risk
Because we talk to a wider range of suppliers than a single business would, we see pricing, SLAs and service models every day. That makes it easier for us to tell you what is reasonable.
When to bring us in
Bring Supplier Synergy in when:
You are changing IT support supplier and do not have time to run a full procurement
You are consolidating suppliers after growth or acquisition
Your current MSP is not keeping up with the business
You are adding new services, for example cloud telephony or connectivity, and want it bundled properly
You want an independent view before you present to the board
How the process works
Discovery
We speak with you about the business, user count, locations, support expectations, security and any red lines.Supplier filtering
We approach suitable suppliers, remove time wasters and those that cannot meet the commercial or service requirements.Shortlist and rationale
We give you a clear shortlist with the why. That makes it easy to brief the Managing Director or Finance Director.Engagement
You choose which supplier to speak to. We can join that call to keep it on track.Handover
You stay in control of the relationship. We stay available if the supplier does not deliver as promised.
This is designed to reduce your supplier noise, not add another layer.
Related services you can connect to
If you are also reviewing other parts of your IT stack, we can align supplier selection with:
That way you do not end up with four suppliers all billing differently.
Let’s simplify your IT supplier process.
Tell us what outcome you need and we will build you a shortlist that fits your business, not the supplier’s sales target.
Our services
From consulting and strategy development to implementation and support, our comprehensive supply chain can help your business thrive.
Managed IT Services and Support
Proactive maintenance and security health checks, traditional Software and Hardware support
Cloud Backup and DR
Restore and keep your data safe.
Cyber Security
Managed Firewall, Mail, Endpoint and Cloud security.
Contact Us
About Supplier Synergy Ltd
Independent IT supplier brokerage based in Lichfield, Staffordshire, supporting businesses across Birmingham, the Midlands and throughout the UK.
We specialise in helping SMEs make the right supplier choices, while also providing independent guidance for larger organisations.
Resources
Case Studies
Buyer Checklists
Testimonials
