IT Supplier Management in Lichfield

Managing multiple IT suppliers is messy: several portals, different SLAs, and too many meetings. For IT Managers in Lichfield, it often means duplicated effort, creeping costs, and time spent chasing updates instead of moving the strategy forward. Supplier Synergy gives you one impartial layer across all suppliers, so performance improves, escalations move faster, and renewals stay controlled.

The problem (you’ll recognise this)

• 4+ suppliers. 4+ portals. 0 joined-up accountability.
• SLAs “met on paper” while incidents still bounce around.
• Renewals slip, costs creep, and IT spends more time chasing than improving.

We fix this. You get a single, impartial layer over every supplier — control, faster escalations, cleaner renewals.

What we actually do (in plain English)

1. Audit the stack — suppliers, services, contracts, risks, overlaps.

2. Set one standard — KPIs, scorecards, and a shared escalation playbook.

3. Govern the suppliers — reviews, actions, fixing drift, less noise.

4. Optimise the commercials — renewals, consolidation, right-sizing.

5. Stay on it — quarter by quarter: tighter KPIs, fewer surprises.

Our process: from audit to continuous improvement

1) Supplier audit

Catalogue current suppliers (cloud, support, telecoms, security), map SLAs and contracts, and surface risks and overlaps.

2) Vendor selection

When change is needed, we independently shortlist and compare options — vendor-neutral, best fit for your goals.

3) Performance tracking

Supplier scorecards and cadence reviews so KPIs are visible and actioned — not buried in monthly reports.

4) Contract negotiation

Align terms to outcomes, reduce duplication, and create leverage at renewal — control spend without breaking service.

5) Escalation management

We act as your single point of contact when issues arise, coordinating suppliers so your team isn’t stuck in the middle.

6) Ongoing optimisation

Quarterly, we re-benchmark suppliers, refresh KPIs and adjust the portfolio as your business evolves.

What you’ll see inside 90 days

• One version of performance (not six).
• Faster escalations (one playbook everyone follows).
• Renewal dates under control (with options ready, not rushed).
• A cleaner cost picture — where to save without hurting service.

Why Lichfield picks Supplier Synergy

• Independent — no resell targets or hidden margin.
• Enterprise-grade, SME-sized — governance that fits local teams.
• Local reach — Lichfield, Fradley Park, Burntwood, Tamworth.

FAQs

Are you an IT support company?

No — we don’t replace your support partner. We make all your suppliers perform better via governance, measurement and escalation.

Can you help pick new suppliers?

Yes — we shortlist, evaluate and introduce options, vendor-neutral and fit-for-purpose.

Will this add overhead?

No — it removes it. Less supplier noise, fewer meetings, clearer actions.

How do we start?

Begin with an IT supplier audit — contracts, SLAs, KPIs, renewals and quick wins.

Ready to take control of your IT suppliers?

Start with a quick audit. Visit Home or Contact , call 0121 517 0392 or email ian@suppliersynergy.co.uk.

Here's what our customers say

Martin Pegg – TLO Electrical Services
"Supplier Synergy took the guesswork out of choosing an IT supplier. Ian understood our business challenges straight away and gave us clear, independent advice. Instead of wasting time with sales calls, we were matched with a supplier that fit our needs perfectly."

Jim Venables –Chairman at Bramley House
"As a non-technical business, we struggled to translate our commercial needs into IT requirements. Ian made the process simple — bridging the gap between our goals and the technical world, and ensuring we chose the right supplier. Supplier Synergy saved us time and gave us confidence."

Chris Matthews –CIO at Recordsure
"The biggest benefit of working with Supplier Synergy is cutting through the sales noise. Instead of being bombarded by pitches, Ian filtered out the distractions and presented us with clear, trusted options. It meant we could make decisions faster, with no pressure."